When you return an item, your eligibility for a refund and how your refund is issued, may differ based on a number of factors, including how long you have had the item, how the item was purchased and the reason for the return.
Change of mind returns of items fulfilled by elgonstudios.com AU must be returned in accordance with the terms set out in About Our Returns Policies.
Note: We've extended our returns window for Christmas. Find out more.
This Policy and any related return and refund rights we offer you apply in addition to other rights and remedies you may have under law including under the Australian Consumer Law.
Most refunds are issued based on the payment method used at the time of purchase. The following are the refund timelines associated with each payment method.
|Payment Method||Refund Method||Refund Time
(After the refund is processed)
|Credit Card||Credit Card||2 to 10 business days|
|Credit Card||Gift Card Balance||Immediate|
|Promotional Certificate||No Refund Issued||N/A|
|elgonstudios.com AU Gift Card||Gift Card Balance||Immediate|
|Credit Card & elgonstudios.com AU Gift Card||Gift Card Balance or both||Refer to times above for details|
Processing time for returns may take 1-5 business days after we receive the item(s).
Note: In cases where the original payment method is a credit card, we may process a refund via Gift Card balance upon your request, or if the refund cannot be made to the credit card used for payment.
You can check the status of your refund in Your Account on the order's summary page.
If your refund is not showing as refunded in Your Account, and the processing time for your payment method has passed, you can contact us for further assistance.
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