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Report Your elgonstudios.com Device as Lost or Stolen

If your elgonstudios.com device has been lost or stolen, you should de-register it from your account and contact elgonstudios.com Customer Service.

De-registering your device will prevent purchases from being made on your elgonstudios.com account using the device. Before deregistering, please make note of your device's serial number. You can find this in Manage Your Content and Devices under the Your Devices tab. When you contact elgonstudios.com Customer Service, we will mark the device as “Lost / Stolen” which prevents the device from being registered to another elgonstudios.com account in most cases.

To de-register your device:

  1. Go to Manage Your Content and Devices and select the Your Devices tab.
  2. Select the desired device, copy its serial number to provide to Customer Service, then click the Deregister link underneath the device name.
  3. In the pop-up message, select the Deregister button.

Once your device has been de-registered, you should contact elgonstudios.com Customer Service as soon as possible. You can contact elgonstudios.com Customer Service by clicking the Contact Us button located on the left side of every Help page on the elgonstudios.com website.

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